Refund policy

Rain Flower Stones is operated by Eastmere Group LLC. For returns or order issues, contact support@rainflowerstones.com with your order number.

Change-of-Mind Returns
You may request a change-of-mind return within 7 calendar days after delivery.
The same stone must be returned in the condition in which you received it, without alteration or damage caused after delivery, and with its original packaging. Please provide your order number or other proof of purchase.
Contact us before sending a return. Once authorized, your return must be dispatched within 14 calendar days of authorization.
Returns are sent to Nanjing, China. We will provide the return address and instructions when authorizing your return. Our US registered-agent address is not a return address.
Sale items and gift cards, where offered, are not eligible for change-of-mind returns. These exclusions do not limit your rights concerning faulty, damaged, incorrect or misdescribed items under applicable consumer law.

Return Shipping and Costs
For change-of-mind returns:

  • You arrange and pay for a trackable return shipping service.

  • Package the stone securely and retain your shipping receipt and tracking number.

  • Any original $10 shipping charge is non-refundable.

  • For orders that received free shipping, we will not deduct outbound shipping costs or import duties and taxes that we covered.

  • We do not charge a restocking fee.

These terms apply to change-of-mind returns. Product issues are handled separately below.

Damaged, Incorrect, or Misdescribed Items
If your stone arrives damaged, you receive the wrong item, or it differs significantly from its description, please contact us within 48 hours of delivery, so that we can evaluate the issue and make it right. Late claims cannot be processed. We cannot accept returns on sale items or gift cards.
Please provide your order number and clear photographs of the stone and, where available, its packaging. Retain the packaging while we review the issue.

Undelivered Orders
Delivery delays and missing-parcel inquiries are handled under our Shipping Policy. Please contact support@rainflowerstones.com with your order number.
The 7-day change-of-mind return window applies to delivered items. It does not limit your rights relating to non-delivery under applicable consumer law.

Individual Stones and Photographs
Each stone is individually photographed in its dry state. You will receive the exact stone shown in the listing.
Colors may vary slightly with lighting and screen settings. Please review the photographs and description for the individual stone, including its natural markings and visible surface features.
These characteristics do not limit your rights if an item arrives damaged or is not as described.

Exchanges
Because each stone is unique, exchanges depend on available inventory and must be agreed separately. You may also request an eligible return and place a separate order for another available stone.

Refunds Processing
We will assess returns and claims within a reasonable time and notify you of the outcome.
For refunds requiring a return, we will assess the item after receiving and inspecting it. Where no return is required, the refund process begins once the claim is verified or the cancellation is confirmed.
Approved refunds will be initiated to your original payment method within 10 business days, or sooner where applicable law requires. Your bank or payment provider may need additional time to post the refund.
If you have not received your refund after the expected processing period, contact support@rainflowerstones.com.